1. Policy Overview
This Refund and Dispute Policy applies to orders processed across our managed digital storefronts, including Jungle Garden (junglegarden.me).
2. Identifying Your Billing Statement
Charges for orders placed on our managed platforms will appear on your card or bank statement under:
IMPORTANT PAYMENTS LLCIMPORTANT*PAYMENTSIMPORTANT*JUNGLEGARDEN
If you have questions regarding a charge or order status, please contact our support team at support@importantpayments.llc prior to initiating a dispute with your bank so we can promptly address your request or issue a refund.
3. Order Cancellations
Orders may be cancelled for a full refund within 24 hours of purchase, prior to the issuance of phytosanitary documentation and export preparation.
4. Live Plant Arrival Guarantee (Jungle Garden Orders)
We stand behind the botanical specimens shipped by our managed nursery:
- Arrival Guarantee: Live botanical plants and tissue cultures are guaranteed to arrive healthy and viable.
- Damage Claims: In the rare event of transit damage, please provide photos of the package and plant within 48 hours of delivery to support@importantpayments.llc.
- Resolution: Approved claims are eligible for an immediate replacement shipment or full refund.
5. Refund Turnaround
Approved refunds are credited to the original payment method. Depending on your financial institution, funds typically reflect in your account within 5 to 10 business days.
6. Contact Support
Important Payments LLC
26144 74th Avenue Northwest
Stanwood, WA 98292, United States
Email: support@importantpayments.llc
Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM EST